Sr.No
Particulars
Current Year
FY 22-23
FY 23-24
Complaints received by the bank from its customers
1.
Number of complaints pending at beginning of the year
12
40
2.
Number of complaints received during the year
5287
2899
3.
Number of complaints disposed during the year
5259
2918
3.1
Of which, number of complaints rejected by the bank
6
1
4.
Number of complaints pending at the end of the year
21
Maintainable complaints received by the bank from OBOs
5.
Number of maintainable complaints received by the bank from OBOs
48
84
5.1
Of 5, number of complaints resolved in favour of the bank by BOs
18
78
5.2
Of 5, number of complaints resolved through conciliation/mediation/advisories issued by BOs
30
4
5.3
Of 5, number of complaints resolved after passing of Awards by BOs against the bank
0
6.
Number of Awards unimplemented within the stipulated time (other than those appealed)
S.No
Grounds of complaints, (i.e. complaints relating to)
Number of complaints pending at the beginning of the year
% increase/ decrease in the number of complaints received over the previous year
Of 5, number of complaints pending beyond 30 days
Ground - 1
ATM/Debit Cards
17
1884
-60.01%
2
Ground - 2
Loans and advances
102
20.00%
Ground - 3
Internet/Mobile/Electronic Banking
8
473
176.60%
Ground - 4
Account opening/difficulty in operation of accounts
3
64
1.58%
Ground - 5
Facilities for customers visiting the branch/adherence to prescribed working hours by the branch, etc.
-100.00%
Others
11
376
62.06%
15
Total
-45.16%
13
4712
187.14%
85
165.63%
171
108.54%
63
800.00%
24
-56.36%
232
84.13%
172.10%
5
The Nainital Bank Limited,Head Office, Seven Oaks Building, Mallital, Nainital Uttarakhand - 263001
For ATM related grievance: 1800 180 4031 (24*7 Support)For Queries/Suggestions/Feedback/ Grievance other than ATM (10 AM to 6 PM ): +918069840140 (This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays)
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